The selection of the houses that appear in Viprenting has been done very meticulously. Cleaning and disinfection have always been one of the central elements for us. But with the appearance and spread of the pandemic caused by the SARS-Cov-2 coronavirus (COVID-19), cleaning and, above all, disinfection take on a greater weight than they already had. The health of our guests, owners and cleaning staff require extra effort in this regard. This is why we are launching a new cleaning and disinfection protocol and we offer our guests the guarantee of a longer stay at Viprenting.
How have we prepared for the reopening?
Since the time when the Canary Islands were closed to tourism by the COVID-19, we have not stopped working to prepare the moment in which we could reopen our houses to receive them. All the owners of our establishments have taken advantage of this break to make improvements and also to modify the cleaning protocols.
Although the worst of the pandemic seems to be over, we cannot relax or forget warnings of possible future outbreaks. Our worries go in two directions. On the one hand, prevention of contagion (with the implementation of our new cleaning protocol). On the other hand, having our actions prepared in the event of a resurgence in the coming months, especially through the implementation of the viprenting stay extension guarantee.
What is our cleaning protocol?
Our cleaning protocol has been elaborated after consultation with the tourist and sanitary authorities of the Island Council of La Palma and the Government of the Canary Islands as well as the advice of the company specialized in disinfection services APINSA.
For our protocol to be more effective, we need everyone involved to know about it and to take responsibility for it: owners, cleaning staff and guests.
We have always bet and have given vital importance to cleanliness and hygiene so that the owners and/or cleaning staff will strictly comply with the following points:
We wash our hands before and after at least 20 seconds with soap.
* Our cleaning staff will wear gloves and mask.
* We ventilate the house for a minimum of 30 minutes, and ventilation will be maintained throughout the cleaning and disinfection process.
* We remove sheets and towels and let the house air again.
First, we disinfect with a disinfectant product (approved by the Ministry of Environment), we use it at all critical points as switches, door handles, taps, washbasins, remote controls, etc. and let it act minimum 5 minutes.
* For later, carry out a thorough cleaning of the whole house with emphasis on bathroom and kitchen areas.
* Sheets, towels, welcome products for new guests are introduced into the house after full cleaning and placed in sheltered closets in plastic bags.
* Sofas, pillows and mattresses shall be sucked with special care and disinfected by heat.
*There shall also be disinfection and cleaning of baskets, dustbins and laundry.
*We will place hydro-alcoholic disinfectant gels on the front doors of the house.
What we ask of our guests.
* Guests are asked to leave the house by airing.
* Guests are requested to report any anomalies to be considered or assessed prior to the arrival of the following customers and to report whether they have had any symptoms compatible with COVID-19. If this happens, the specialized company APINSA will be contacted for deep disinfection of the facility by vaporization.
In this way, we ensure that there is no possibility of infection between the entry of one guest and the other.
Guarantee of prolongation of stay of viprenting.
What is our guarantee of extended stay?
In the event of outbreaks of COVID19 arising either in the Canary Islands or in the country of origin of our guest, Viprenting undertakes to allow, as far as possible (subject to availability), the prolongation of the stay at a very advantageous price. We undertake to allow the extension of the stay with a minimum discount of 20% extendable up to a maximum of 40% depending on the circumstances (negotiable).
If the house in which the guest wishes to extend his stay must be occupied by other guests, Viprenting is committed to rehousing the guest in another house of the group that is available for those dates, keeping the minimum discount of 20%.
When can you use this warranty?
If there is a flare-up in La Palma
If there’s a flare-up in my place of origin.
If there is a resurgence in any of the places to which it had to travel when leaving the island of La Palma.
What if the house has been reserved by other guests?
Viprenting will look for another group home that is available. If all the houses are occupied, viprenting will do its best to find another accommodation as close as possible to available accommodation.
How much will it cost me to extend my stay?
On the usual price of the house in which you are staying we will apply a minimum of 20% discount, which can be extended up to 40% if the situation involves closing of the airspace or other drastic measures by the government (percentages above 20% are negotiable depending on the circumstances).
If the house is previously reserved by other guests, viprenting will look for another accommodation and keep the minimum discount of 20% on the price of the new accommodation.
Viprenting’s extended stay guarantee makes it easy for us to decide what to do if there is a flare-up while we enjoy our vacation. They will allow us to stay in the house at a reduced price of at least 20%, which can be up to 40%, depending on the circumstances. If the stay extension is not possible in the same house because it has to be occupied by other guests, with this guarantee, viprenting will look for another group house that is available and will keep us discounted.
Viprenting also adds to this guarantee a break between guests of at least 24 hours as part of its strict protocol of cleaning and disinfecting their cottages.